- We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms;
- Information about your transactions with us, our affiliates, or others; and
- Information we receive from a consumer reporting agency.
- We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
- We may share all the information that we collect, as described above, with our affiliates. By sharing this information, we can better serve your financial needs. If you do not wish for us to share this information with our affiliates you may contact us.
- We may disclose the following information to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements:
- Information we receive from you on applications or other forms, such as your name, address, social security number, assets, and income;
- Information about your transactions with us, our affiliates, or others, such as your account balance, payment history, and parties to transactions;
- Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.
- We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations in order to guard your nonpublic personal information.
Fairway Mortgage Services (“we,” “us,” “our”) values your privacy and is committed to
protecting your personal information. This Privacy Policy explains how we collect, use, and
safeguard your information when you interact with us—whether online, by phone, in
person, or through SMS messaging.
1. Information We Collect
When you opt in to receive communications or do business with us, we may collect the
following types of information:
- Your name, phone number, and email address
- Your home address and property details related to your loan application
- Financial and employment information necessary to process mortgage applications
- Consent to receive SMS messages
- Your communication and messaging history with us
- Any other information you voluntarily provide
2. How We Collect Information
We may collect information in several ways, including:
- Directly from you when you complete an online form, submit a loan application, or
communicate with us via phone, text, or email
- Automatically through our website (such as via cookies or analytics tools)
- From third parties such as credit bureaus, verification services, and authorized business
partners involved in your mortgage process
3. How We Use Your Information
We use your information to:
- Provide mortgage and loan services
- Send SMS messages you’ve opted in to receive (including updates, rate changes,
appointment reminders, and relevant loan information)
- Respond to your inquiries and provide customer support
- Improve our services and website experience
- Comply with legal and regulatory requirements
You can opt out of receiving SMS messages at any time by replying STOP to any message we
send. Reply HELP for assistance.
4. Information Sharing and Disclosure
We may share your information with:
- Authorized employees, loan officers, and affiliated companies involved in your mortgage
transaction
- Third-party vendors or service providers who help us process applications, verify data, or
send communications
- Government agencies or regulators as required by law
- Business partners or successors in connection with a merger, sale, or reorganization
We do not sell or share your personal information, phone number, or SMS consent data with
third parties for marketing purposes.
5. Data Protection
We take reasonable and appropriate measures to protect your personal data from
unauthorized access, disclosure, alteration, or destruction. This includes the use of secure
networks, encryption, and limited access to personal information by authorized personnel
only.
6. Your Choices and Rights
You have the right to:
- Access or update your personal information
- Withdraw consent for SMS messages or email marketing
- Request that we delete or restrict use of your data where applicable
To exercise these rights, contact us using the details below.
7. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in our practices or
applicable laws. If significant changes occur, we will notify you through our website or by
other means. Please review this page occasionally for the most current version.
8. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information,
please contact us:
Fairway Mortgage Services
2 Chelsea Ridge Mall, Suite 4
Wappingers Falls, NY 12590
Phone: 845-635-4670
Email: jim@fairwaymtgservices.com
Text “HELP” for SMS support to 845-635-4670
